Responsible Gambling

At Slotrize Casino, we believe that entertainment should always be a positive experience. Gambling is meant to be a form of leisure, not a way to solve financial problems or generate income. We are deeply committed to providing a safe, transparent, and controlled environment for our players in the United Kingdom. We recognize that for a small number of people, gambling can stop being fun and start causing harm. If you or someone you know is struggling, we are here to help, listen, and provide the tools necessary to regain control.

Our Commitment to You

Your well-being is our primary concern. We operate with the firm belief that you should only ever gamble with money you can comfortably afford to lose. We actively monitor for signs of problematic behavior and provide robust tools to help you manage your relationship with our services. Our staff are trained to recognize the indicators of gambling harm and to provide supportive, non-judgmental assistance whenever it is needed.

Recognizing the Signs

It can sometimes be difficult to acknowledge when gambling has become a problem. Being honest with yourself is the first and most important step toward positive change. We encourage you to ask yourself these reflective questions:

Do you often gamble until your last penny is gone?
Have you ever lied about how much time or money you spend on gambling?
Do you feel the need to chase your losses to win back money?
Has gambling caused conflict in your relationships, work, or daily responsibilities?
Do you feel anxious, irritable, or depressed when you are not playing?

If you answered yes to any of these questions, please consider taking a break or seeking support. You are not alone, and there is help available.

Tools to Help You Stay in Control

We provide a variety of features directly within your account settings to help you set clear boundaries. We encourage you to utilize these tools as soon as you open your account.

Deposit Limits

Setting a deposit limit is the most effective way to ensure you never spend more than you intended. You can set daily, weekly, or monthly limits on the amount of funds you deposit. We recommend setting these at a level that fits your budget before you begin playing. If you choose to lower your limit, the change is effective immediately. If you wish to increase your limit, there is a mandatory 24-hour cooling-off period, giving you time to reflect on your decision.

Reality Checks

It is very easy to lose track of time when you are immersed in a game. Our session reminder tool, or "Reality Check," will periodically display how long you have been playing during a single session. This serves as a helpful prompt to pause, step away from your screen, and reassess whether you would like to continue.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can request a cooling-off period. You can choose to lock your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or make deposits, and you will be excluded from our marketing communications. This is a great way to reset your habits if you feel you have been playing more than you are comfortable with.

Self-Exclusion

For those who feel that they have lost control and need a more significant break, we offer self-exclusion. This allows you to block access to your account for a period of six months up to five years. During a self-exclusion period, we will take all reasonable steps to prevent you from opening new accounts or accessing our services. We strongly encourage you to seek professional support if you feel that self-exclusion is necessary.

Seeking Professional Support

Sometimes, talking to someone who is not involved in your day-to-day life can make a world of difference. There are many independent, confidential, and free organizations in the United Kingdom dedicated to helping people manage gambling harms.

National Gambling Helpline

The National Gambling Helpline provides 24/7, free, and confidential support for anyone affected by gambling. Their trained advisers are ready to listen and help you explore your options.

Phone: 0808 8020 133.
Website: Visit the GamCare website to access their 24/7 Live Chat service.

Other Useful Resources

GamCare: Offers a wide range of support, including one-to-one counseling, group therapy, and access to peer support forums.
NHS Services: The National Health Service provides specialized gambling clinics and mental health support for those whose gambling has impacted their wellbeing.
MoneyHelper: If gambling has caused financial strain or debt, this government-backed service offers free, impartial advice to help you manage your finances and get back on track.
StepChange: A leading debt charity that provides free, expert debt advice and solutions tailored to your individual circumstances.
Samaritans: If you are feeling overwhelmed, hopeless, or are experiencing thoughts of self-harm, the Samaritans are available 24/7 for emotional support. You can reach them by calling 116 123.

Protecting Minors

We are strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble. We utilize rigorous identity verification processes to confirm the age of every player who registers with us. If you share your computer, tablet, or smartphone with anyone under the age of 18, we strongly recommend that you:

Keep your login details and passwords secure and out of sight.
Never leave your device unattended while logged into your account.
Use parental control software to block access to gambling websites on shared devices.

A Final Note on Responsible Play

Gambling should be a fun and exciting experience, but it must be managed with care. By setting limits, staying aware of your habits, and knowing when to ask for help, you can keep your gaming experience positive. Please remember that your health and happiness are far more important than any game. If you ever feel that your gambling is no longer a choice, reach out to the support organizations listed above — they are here to help you regain your balance.